Call Centres
Our call centre applications are designed to be responsive and tailored to your processes, to ensure your customer service is efficient and effective. We review your current call centre and customer data records to develop with you a functionally specification. Our solution provides a fully integrated view of your customers to help you customer service staff understand the customer and the communication they have previously received.
Fully Integrated
Our solution bring together all this customer data, transactions, communications and interactions;
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Purchases: all transactions a recorded with purchased items.
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Enquiries / Brochures: details of each enquiry or brochure sent.
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Web 2.0 community: blogs comments, forum messages and reviews left in your web site.
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Marketing Information: Direct mail or promotional items sent.
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Customer Demographics: ACORN demographic information.
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Calls: conversation, product information, follow up and call handler audit.
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Surveys: any complete customer survey questionnaires.
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Emails: any customer email communication, including email departure programmes.
What Neilson Holidays say about our Call Centre Applications...
"
It has been great working with VSI-thinking, who provide our bespoke call centre solution, as they listen to what we need and understand our business. We are constantly adding new features and have recently developed a new function that allows call handlers to email customers quotes, which we can track and report.
"
Dean Robinson
Neilson Holidays