Online Questionnaire and Surveys
Our successful online customer survey questionnaires as used by Thomas Cook Group companies are emailed to customers when they return from holiday. However, the solution can be used for any survey requirement; anonymous, registered or existing customer. There are many question types;
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Net promoter: customers are asked to indicate a preference.
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Multiple Choice: a number of options can be selected.
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Rating: usually rating an aspect of the product or service.
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Yes/No (Boolean): to exact an particular response.
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Comments: free text comments, which can be searched by keywords.
Our customer survey questionnaire solution also links with our CRM marketing database solution to provide a complete ‘view’ of your customer. This offers a great opportunity to capture marketing and demographic information.