The reporting solution developed for customer survey questionnaires is massively scalable, with some databases holding over 150 million records. Even the largest databases of customer survey information can return reports in real-time and offer a responsive user interface to derive business information. Reports can be pre-defined and filters specified as part of the application.
All reports are available for download as a spreadsheet, which when clicked will either open in your browser or you can save to your computer.
Many companies choose to define reports for specific management information, such as parts processed or staff performance. VSI-thinking will work with you to help define your business reporting.
Our MS SQL database systems can offer direct access for your own reporting tools, through various software connectors.
What Thomas Cook say about our Reporting Tools...
I have worked with the VSI team for over 6 years. They have a deep understanding of many areas of our business. This in-depth knowledge has allowed VSI to develop a truly innovative reporting portal for our Customer Satisfaction Programme. We have recently re-developed the website to maximise new technology and as a result we are seeing extremely fast report run times. The CSQ website is a hugely valuable tool for Thomas Cook and literally employees from all around the world login to get their results.
Sarah Milford - Research Manager