Business Information / Management Information Systems

The VSI-thinking customer survey capture and questionnaires reporting system provides business information in real-time to you staff. Key personnel will be able to gain secure access to a web site and make reports on the customer data. Data can be capturer online, or uploaded from a third party such as ConsumerData and deliver the latest information through the web.

Web Based Analysis Reporting

Flexible Analysis - The system can report and view data from any week, month or seasonal basis.

Percentage Reporting - The reports can present statistics into the number of Excellent/Good/Average/Poor responses, providing a greater statistical insight as to how the scores are made up.

Historical Reporting - In addition to making queries on current data, the systems will allow its users to compare existing data with data from past seasons, previous weeks or months and season cumulative.

Additional Reporting - The system can provide a comments report that gives personal feedback from the customers on their opinions of each aspects of the service.

Instant Updating - Any data discrepancies can be amended retrospectively in the database. As this is done on a central database system, the statistics in the website will reflect this.

Online system - The system does not rely on specific software (such as Excel part of Microsoft Office). The user only requires Internet access and a web browser to access the system.

Speed Comparison - A spreadsheet performance is limited by the speed of the users computer; reports will be slow on older computers. The VSI-thinking system runs on a dedicated database server that can process millions of records in seconds.